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Project Management

With a Program Management certification from Google, I have a deep understanding of program and project management. Throughout my 9+ years of professional experience, I have successfully managed multiple projects, consistently delivering results within defined scope, budget, and timelines while maintaining minimal error margins. Notable projects include the launch of offline business at PW, creation of Select 360, launch of FBT feature at Unacademy.

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Here are a few of my contributions across multiple companies around Project Management:


PhysicsWallah - Profitable Ed-Tech Unicorn | Noida, India 

  • Led 2 major projects with great success within 3 months time frame: Launch of Offline centers in Patna and Lucknow, Conduction of the biggest mock interview events in Bihar and Odisha. These projects added 7Cr ARR of revenue stream (projected) & 100+ testimonials â€‹

  • Launched Judiciary Exam offline center in Delhi, 50+ students are already enrolled in 1 month of launch & the center is on track to achieve it's FY'25 AOP

Unacademy - Leading Ed-Tech Unicorn | Noida, India 

  • Spearheaded launch of 4 online store SKUs (contributing ARR INR 12M) and an Offline Classroom center in Pune as part of new business initiative

Process Optimisation

I have developed and implemented robust operational frameworks, SOPs, and streamlined process modules to maximize execution efficiency, resulting in a competitive advantage. This approach has directly contributed to gaining market share across various categories in the portfolio, leading to the achievement of annual AOPs.

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Here are a few of my contributions across multiple companies around Process Optimisation:


PhysicsWallah - Profitable Ed-Tech Unicorn | Noida, India 

  • Successfully implemented automations across batch launch operations, student support query resolution trackings, performance indicators and feedback loops to drive efficiency across the channel

  • Played a crucial role in the launch of 5 offline center across India for PSC exams with the main responsibilities around end-to-end operations, marketing supervision & P&L forecasting 

Unacademy - Leading Ed-Tech Unicorn | Noida, India 

  • Handled dashboard creations time to time around user engagement, Organic lead source and performance tracking​

  • Spearheaded launch of 4 online store SKUs (contributing ARR INR 12M) and an Offline Classroom center in Pune as part of new business initiative overseeing operations & process execution

Quality Control & NPS

I have displayed strong ownership of quality control and strategic value offerings has significantly boosted NPS scores and customer loyalty in organisations he’s worked with. My ability to align products with customer needs makes me an invaluable asset to any organization focused on delivering top-tier user experiences.

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Here are a few of my contributions across multiple companies around Quality Control & NPS:


PhysicsWallah - Profitable Ed-Tech Unicorn | Noida, India 

  • Improved category’s NPS score from 23 to 64 and reduced uninstall rates by 15% in 6 months by creating strategic SOPs for retention & user experience and sharing with support, marketing, ecommerce and customer success teams

  • Responsible for cross-functional executions with Marketing, Product, Sales, Customer Support, Content and BTL/GTM teams to ensure all around growth of the category and high quality user experience

Unacademy - Leading Ed-Tech Unicorn | Noida, India 

  • Achieved consistent ratings of 4.7+ (blended) across Product, Tests, Category & Educators on a quaterly basis

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